I design trust
into complex products.

Trust isn't born
on a screen

It comes from everything behind it: a shared standard for quality, software that behaves predictably, and a team that catches what others miss. I build both. The products, and the teams needed to make them work in the market, creating trust with users and customers.

Learn more about Thomas
Portrait of Thomas Otto

Where I’ve built

Consultancies

Sell, Solve, and Deliver

Ten years on the agency side. I led teams of up to twelve people, turning messy requirements into shipped software. I grew accounts from 20k to 400k by solving hard problems early and delivering on time.

IBM iXUSEEDSIcon Impact

Trust, systems, and leading without a mandate

Mind The Trust Gap: When AI Enters Products

People reuse the trust models they already have. When familiar products suddenly contain AI, those models break.

Experience as a Strategic Voice

In this conversation with Pixel + Profit, I share a few thoughts on why UX only becomes impactful when it moves beyond execution and into leadership. We talk about ownership, ...

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Private Projects and Explorations

Design with Human Data Kit — Best Presentation Award, MUC 2019

An ethical tool kit for data products and services (Miroverse, opens in a new tab)

The Kit is a set of tools and information to enable designers and their interdisciplinary teams to create sustainable and human-centered data services. Developed from a Master's thesis (project site, opens in a new tab), iterated with teams and experts and designed for practical use.

traces of surveillance — staging tools of surveillance in people's everyday life

»traces of surveillance« is a private photo project that attempts to catch and observe the observers. Staging surveillance cameras and bringing them into focus.