Consultancies
Ten years on the agency side: winning the work, then making sure it held up. Twelve people delivering through a Director and a Lead, and a change to how work was selected and priced that took accounts from 20k to 400k with utilization up 25%.
Startups
Three companies with no design practice, three that had one when I left. Prototype to first paying customers in three months as interim Head of Product — and across four products, delivery time cut in half once discovery replaced guesswork.
Robotics
Three years turning a single device into something other robots could run on: NOVA OS, launched with more 10+ enterprise beta customers. The team grew from two to five while the product direction changed underneath, and brand and interface shipped together as one product.
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