2. October 2021No Comments

RIP ping-pong. The era of wacky office perks is dead

Young workers don’t care about workplace perks. This is what they want instead. 3 minute ReadFor years, companies have spent money on fun workplace perks in order to attract young talent. Google offers free gourmet meals and massages. ... Read the full article

27. September 2021No Comments

Use Situation-Behavior-Impact (SBI)™ to Understand Intent

How Can You Use Situation-Behavior-Impact With Team Members? SBI can be used for giving different types of feedback, as in these examples: 1. Situation: Describe the specific situation in which the behavior occurred. Avoid generalities, such as “last week,” as that can lead to confusion. ... Read the full article

27. September 2021No Comments

How to Give the Most Effective Feedback

Directive feedback tells someone what to do, even if you’re phrasing it “nicely.” For example, “I suggest that you make priorities clearer to your team.” Contingency feedback gives a future consequence: “If you keep interrupting people in meetings, they’ll stop cooperating with you. ... Read the full article

8. September 2021No Comments

Principles for Design Principles

In my experience creating a useful set of design principles is really, really hard. I was reminded of this recently when I led the creation of a set of design principles to help define the future experience for Citizens Advice. During this process I was reminded of a few key rules to consider… ... Read the full article

7. September 2021No Comments

When IBM acquired Austin-based business processing software company Lombardi Software in 2010, Phil Gilbert, then Lombardi CEO, stayed on and was tasked with doing at IBM whatever it was he did at his former company to make customers love their product. ... Read the full article

4. September 2021No Comments

Scaling Culture Through Principles

At AMBOSS, our product and engineering teams have been doubling every year. Today, the teams are over 100 people combined. While scaling is a challenge for any tech company across many aspects, for example technology, product, and hiring, arguably the hardest thing to scale is culture. ... Read the full article

13. July 2021No Comments

The Culture Map

What’s Your Cultural Profile? Erin Meyer ... Read the full article

12. August 2020No Comments

UX Hiring: The Performance Profile is a Game Changer

Read this article on our blog at articles.uie.com. After all these years, it still amazes me how much a single document can improve the teams we build, and the products and services our teams deliver. That single document is a performance profile and it’s a game changer. ... Read the full article

12. August 2020No Comments

Designing a Design Team

This article describes how the design team at Flexport developed over the last three years. It covers the team’s evolution, roles, meetings, processes, and systems. The team is still relatively small. Most of our learning is ahead of us. ... Read the full article

22. July 2020No Comments

The Framework Design for Better Leadership

Using research and my experiences, the intention of this article is to lay out a new framework for successful leadership. From my experience, leadership is surrounded around the idea of influencing an environment where change can occur. ... Read the full article

Get in touch,

Thomas Otto is a User Experience Designer in Berlin, Germany. As an experienced designer he is working on digital projects in the fields of user research, interaction design and data strategy.