Ask any executive what the top 3 metrics they watch in their company are and you’ll get some combination of revenue and sales metrics and, of course, the company’s NPS. ... Read the full article
Ask any executive what the top 3 metrics they watch in their company are and you’ll get some combination of revenue and sales metrics and, of course, the company’s NPS. ... Read the full article
A couple of years ago I had a conversation with one of my UX mentors, Diana Furka, about soft skills in design. Now that I’m in a position where I often interview and review UX Design candidates, I think a lot about our talks on the topic. They mattered. ... Read the full article
In November, 2018, an intrepid group of volunteers gathered round the #skills-framework channel in the ResearchOps Community slack group. Our aim was simple: create a researcher skills framework, helping researchers grow and charting the boundaries of research and operations. ... Read the full article
Companies are increasingly using algorithms to manage their remote workforces. Called “algorithmic management,” this approach has been most widely adopted in gig economy companies. ... Read the full article
Bis 2022 müssen auf Landes- und Kommunalebene 470 Verwaltungsservices digitalisiert werden. Im Südwesten Deutschlands versucht das service-bw-Team dies jeweils nur ein Mal anzugehen — dafür aber richtig gut und konsequent nutzerorientiert. Um mehr zu erfahren, sprachen wir mit Dr. ... Read the full article
On August 19 the Business Roundtable issued an open letter titled “Statement on the Purpose of a Corporation.” One of the preeminent business lobbies in the United States, the Business Roundtable (BR) includes the CEOs of leading U.S. companies from Apple to Walmart. ... Read the full article
This is not an article about whether UX and UI are separate disciplines or not. This is a story on whether UX designers should pay more attention to the visual quality of their outputs. In the early years of the commercial web, we were all Web Designers. ... Read the full article
One of the most popular mantras for innovation is “avoid criticism.” The underlying assumption is that criticism kills the flow of creativity and the enthusiasm of a team. Aversion to criticism has significantly spread in the last 20 years, especially through the advocates of design thinking. ... Read the full article
Design thinking has been called revolutionary, a “failed experiment,” and a set of buzzwords. While contradictory, these statements shed light on the increasing criticism of design thinking. ... Read the full article
I’m a little spoiled. As a product manager and startup founder I’ve been lucky to work with fantastic UX design professionals to launch several successful products and features. ... Read the full article
Get in touch,
hello[aet]thomas-otto.net
Thomas Otto is a User Experience Designer in Berlin, Germany. As an experienced designer he is working on digital projects in the fields of user research, interaction design and data strategy.